Mr. Dimos Nanos, is a PhD Candidate at the University of Western Macedonia in the Department of Digital Media and Communication. He holds a bachelor degree (BSc) in Digital Media & Communication and also a Master's degree (MSc) with a specialization in Information Management Systems (MIS) from the University of Macedonia and is pursuing an MSc in Intelligent Information Systems. He has worked at Chamber of Commerce and industry in Thessaloniki, in the Local Government of his city as a Digital Media manager. He has also worked as a marketing manager at the Development Agency. He has also worked as sales, HR and marketing manager in many companies. He currently works as a professor at School of Advanced Vocational Training, as a professor at IT Labs and also at Skill Development Centers in the fields of Informatics, Digital Marketing, Web Design and Business Ai. He is carrying out his PhD in the field of Artificial Empathy of AI Chatbots in Digital Marketing and digital customer service at the University of Western Macedonia. He belongs to the scientific staff of the University, providing auxiliary scientific work in the courses of Human-Machine Communication, Digital Marketing and e-Crisis Management.